Omnichannel Chat for B2B Global Businesses

Connects global channels, centralizes every conversation, and enables AI-powered reception and team collaboration—turning customer communication into measurable business value.

Deep Integration

Seamlessly integrates multi-platform messaging, AI-powered customer engagement, and team collaboration.

One Single Hub

A single workspace to manage global customers—no platform switching, no data silos.

Always-On Response

24/7 AI-powered support with real-time multilingual translation, ensuring instant responses to every inquiry.

Permanent Ownership

Company-owned client data, with permanently stored conversation history—no loss of customer relationships when employees leave.

Four Capabilities That Transform B2B Communication

A centralized B2B engagement hub that unifies channels, empowers AI teams, and delivers actionable lifecycle insights.

one unified workspaceAll-Channel Messaging

All-Channel Messaging & Smart Routing

Connect WhatsApp, Facebook Messenger, TikTok, Instagram, LINE, Email, VKontakte and more into one unified workspace. Every customer conversation flows into a single inbox—nothing gets lost, nothing is duplicated.

  • 8+ major platforms, unlimited accounts, one unified inbox
  • Smart routing rules ensure every conversation reaches the right agent
  • Real-time notifications across all channels in one system
automatically handling inquiries in 100+ languages with real-time translationAI-Powered Reception

AI-Powered Reception & Team Collaboration

Your AI sales agent operates 24/7, automatically handling inquiries in 100+ languages with real-time translation. A built-in collaboration channel keeps your team aligned with previous conversation.

  • Always-on AI reception covering every time zone

  • Real-time translation in 100+ languages for global customer engagement

  • Automated allocation rules and native team collaboration workspace

keeping all customer data company-owned and secure.Full Customer Lifecycle Management

Full Customer Lifecycle Management

Manage the full customer lifecycle with structured tagging, segmentation, and priority levels—while keeping all customer data company-owned and secure.

  • Unified system for tagging, segmentation, and priority scoring
  • Secure, company-owned customer database with full access control
  • Seamless employee handoff with zero disruption to business continuity
Automation & Multi-Dimensional Analyticsreal-time visibility into operations and team performance

Automation & Multi-Dimensional Analytics

Define automation rules and let the system execute actions when conditions are met. Seven-dimensional analytics provide real-time visibility into operations and team performance.

  • Rule-based automation for fully hands-free task execution

  • Multi-dimensional analytics: response rates, channels, team performance, and more

  • Live operational dashboard for instant business visibility

Two Platforms in Synergy

Italkin’s Omnichannel Chat and Marketing Conversion Platform work together to cover the entire customer journey—from scattered visitor to loyal customer.

  • Unified coverage across websites, social media, and email
  • Multi-account management with Omnichannel Chat
  • AI reception, team collaboration, and customer data retention
  • Data-driven customer communication and lifecycle management
Turn website visitor to loyal customer.Turn website visitor to loyal customer.

Built for Global B2B Client Communication

Not just another messaging tool—but a complete client communication infrastructure designed for global cross-border B2B operations.

Global Social Messages

Unify Facebook, Instagram, TikTok, and VKontakte conversations into one inbox.

Social Inbox

68 new messages

View messages

Messaging Sales Follow-ups

Centralize WhatsApp, LINE, and other messaging conversations with clear ownership and tags.

Assigned to

Sales Team A

Follow Up

Real-Time Multilingual Support

AI-powered reception and translation enable instant responses across languages.

Live Translation

Spanish → English

Reply with AI

Customer Archive

Store conversations, customer tags, and follow-up history as company-owned assets.

Customer Profile Saved

High-priority distributor

Open Profile
8 Channels Connects major global platforms in one unified system
0Channels

Mainstream global platforms connected

AI reception and real-time translation
0/7

AI reception and real-time translation

Customer records securely stored under company ownership
Archived

Customer records securely stored under company ownership

Multi-dimensional analytics and reporting
0Reports

Multi-dimensional analytics and reporting

Unify Every Global Customer Conversation

Aggregate channels, empower teams with AI, retain customer assets, and manage communication with data-driven intelligence.